Terms & Conditions

Last updated: July 2026

Welcome to Stayven Limited.

By making a booking, using our website or staying in any apartment managed or operated by Stayven Limited (Company Registration No. 8834064), you confirm that you have read, understood and agreed to the following Terms and Conditions. These terms apply to guests, website visitors and property owners who work with us.

1. ABOUT STAYVEN LIMITED

Stayven Limited is a registered Nigerian company providing short-term rental accommodation, full property management, co-hosting partnerships, listing optimisation, development and design, and professional staffing services across Abuja, Lagos and Kano.

Company Registration No.: 8834064
Website: https://stayven.com
Email: stays@stayven.com

2. BOOKINGS AND PAYMENTS

A reservation is only confirmed upon receipt of full or agreed partial payment, as specified at the time of booking.

A refundable security deposit of ₦50,000 is required at the time of booking payment. This deposit is held against any damages, missing items or deep cleaning costs incurred during your stay. It will be refunded within a reasonable timeframe after check-out, provided the apartment is returned in satisfactory condition.

A Value Added Tax (VAT) charge of 7.5% of the total accommodation fee is applied to all bookings in compliance with Nigerian tax law. This charge is collected at the time of payment and is non-refundable.

Accommodation rates are subject to change based on season, demand and availability. The rate confirmed at the time of booking will be honoured for that reservation.

Bookings made through third-party platforms such as Airbnb or Booking.com are also subject to those platforms’ own terms, cancellation policies and payment rules.

3. CHECK-IN AND CHECK-OUT

Standard check-in time: 2:00 PM
Standard check-out time: 12:00 PM (noon)

These times apply to all apartments managed by Stayven Limited unless otherwise agreed in writing at the time of booking.

Early check-in or late check-out may be available upon request but is subject to availability and may attract an additional charge.

All guests must present a valid government-issued ID at check-in for identity verification purposes. This is a mandatory requirement and failure to comply may result in the reservation being cancelled without refund.

4. SECURITY DEPOSIT AND DAMAGES

The refundable security deposit of ₦50,000 is collected at the time of booking and held until after check-out inspection.

The deposit or a portion of it may be withheld in the following situations:

• Damage to furniture, fittings, appliances or any part of the apartment
• Missing items such as remote controls, keys, linens or kitchen items
• Excessive mess or waste requiring deep cleaning beyond the standard turnaround clean
• Any other cost directly caused by the guest’s conduct during their stay

If the cost of damages or cleaning exceeds the deposit amount, the guest will be invoiced for the outstanding balance and is expected to settle it promptly.

The deposit will be refunded in full where no deductions apply, within a reasonable period following check-out and inspection.

5. VAT AND TAX

All accommodation fees are subject to 7.5% VAT in accordance with Nigerian tax regulations. This charge is clearly applied at the point of payment and forms part of the total amount due. VAT collected is non-refundable under any cancellation scenario.

6. GUEST CONDUCT

Guests are expected to behave respectfully toward the property, neighbours and Stayven staff at all times. The following are strictly prohibited in all Stayven apartments:

• Smoking inside the apartment or in common areas
• Hosting loud parties, gatherings or events that disturb neighbours
• Illegal activities of any kind on the premises
• Allowing unregistered guests to sleep overnight on the property
• Bringing pets onto the property unless this has been explicitly permitted in writing

Violation of any of these rules may result in immediate termination of your stay without a refund, and Stayven reserves the right to involve law enforcement where necessary.

7. CANCELLATION AND REFUND POLICY

Cancellations made at least 7 days before the scheduled check-in date qualify for a full refund of the accommodation amount, excluding the 7.5% VAT charge and any applicable processing fees.

Cancellations made within 7 days of the check-in date are non-refundable.

No-shows — where a guest fails to arrive on the check-in date without prior notice — are treated as same-day cancellations and are non-refundable.

Early departures before the agreed check-out date do not qualify for a partial refund of unused nights.

The security deposit refund process is separate and is subject to the conditions described in Section 4 above.

Cancellations for bookings made through Airbnb or Booking.com are governed by the cancellation policy selected at the time of booking on those platforms.

8. APARTMENT STANDARDS AND MAINTENANCE

Stayven Limited maintains all its apartments to a consistent standard. All properties under full management include:

• 24-hour power supply (inverter backup)
• Free high-speed Wi-Fi
• Regular professional cleaning between guest stays
• Smart TV and air conditioning where specified
• 24-hour guest support

Guests are encouraged to report any faults, damaged items or maintenance issues immediately so they can be resolved promptly. Deliberate damage or misuse of equipment will be treated as a chargeable incident.

Additional cleaning services during a stay are available on request and may attract an extra charge.

9. LIABILITY

Stayven Limited takes reasonable care to ensure all apartments are safe and well-maintained. However, we are not liable for:

• Loss, theft or damage to personal belongings during your stay
• Accidents or injuries resulting from the guest’s own actions or negligence
• Disruption caused by events outside our control, including power outages by the national grid, flooding, civil unrest or other force majeure events

Guests are advised to secure their valuables and ensure all doors, windows and access points are locked when leaving the apartment.

10. PRIVACY AND DATA

We collect your name, phone number and email address at the time of booking for the purpose of processing your reservation and communicating with you about your stay. We may send you messages via WhatsApp, SMS or email regarding your booking and Stayven services.

We use third-party tools and platforms including Airbnb, Booking.com, payment processors and communication tools to deliver our services. Your data is handled in accordance with our full Privacy Policy, available at https://stayven.com/privacy-policy.

We do not sell or share your personal data with unaffiliated third parties for commercial purposes.

11. PROPERTY OWNER PARTNERSHIPS

For property owners who engage Stayven Limited under any of our services — including full property management, co-hosting, listing optimisation, development and design, or professional staffing — the following applies:

All services are governed by a written management agreement signed between Stayven Limited and the property owner, which outlines the scope of services, revenue sharing arrangements, maintenance responsibilities and the duration of the partnership.

Stayven Limited reserves the right to delist, suspend or withdraw management of any property that fails to meet our quality standards, breaches legal requirements, or where the property owner acts in a manner inconsistent with the terms of the management agreement.

Property owners are responsible for ensuring their property complies with all applicable Nigerian property, health and safety laws.

12. INTELLECTUAL PROPERTY

All content on the Stayven website — including but not limited to text, photography, logos, brand identity and design — is the property of Stayven Limited and may not be copied, reproduced or used without prior written permission.

13. CHANGES TO THESE TERMS

Stayven Limited reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon being posted on our website. Guests and property partners are encouraged to review this page periodically. Continued use of our services after an update constitutes acceptance of the revised terms.

14. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these terms or from your use of Stayven’s services shall be subject to the jurisdiction of the Nigerian courts.

15. CONTACT US

For questions, complaints or clarifications regarding these Terms and Conditions:

Email: stays@stayven.com | stayvenapartments@gmail.com
Website: https://stayven.com
WhatsApp: Available via our website
Locations: Abuja | Kano | Lagos
Company Registration No.: 8834064