Staffing and Operations
The Stayven Hiring Standard
We do not just hire staff; we handpick people who understand the service industry. Every member of our team, from housekeepers to maintenance technicians and guest support, goes through a strict vetting process. We conduct thorough background checks and verify all professional references before anyone is allowed to step foot in your property. We are very particular about who we work with because we know your property’s reputation depends on the quality of the people looking after it.
| The Zero Management Pitch | You don't manage the team; we do. We hire them, train them, and dress them. We handle the scheduling and the performance reviews so you don't have to deal with HR, payroll, or day-to-day supervision. You talk to us, and we keep the ship running. | |
| The Direct Employer Clarification | We aren't a middleman agency, we are the employer. We handle the entire staffing lifecycle from the first interview to daily operations. If there's a problem, we fix it. We own the responsibility so you don't have to carry the burden. | |
| The Accountability Angle | Who is actually looking after your place? Our people. We don't outsource the hiring or training to third parties. We manage the team directly, ensuring they show up in uniform, on time, and up to standard. We take the heat if things aren't right, and we do the work to make sure they are. | |
| The Hands-Off Promise | Running a property shouldn't feel like running a business. We remove the administrative load by acting as the direct employer for all staff. No interviewing, no scheduling conflicts, and no HR headaches. You keep the property; we keep it staffed. | |
| The Full Stop | Stayven is the direct employer. We handle training, uniforms, scheduling, and every performance review. You have one point of contact, us. We deal with the team, you deal with your day. | |
| The Standards Focus | We don't just drop off staff and leave. We manage the entire lifecycle. That means we hire the right people, train them to our standards, and handle all the messy back-end stuff like uniforms and scheduling. If you're tired of managing people, you're in the right place. |
Hospitality-First Staffing
The "Stayven touch" is the standard we bring to every role within your property. We don't just fill positions; we build, train, and manage dedicated teams that represent your brand. Whether it is for interior design execution, property management operations, co-hosting support, or routine maintenance, we handle the entire staffing cycle. Our team understands that every person they interact with and every task they perform directly impacts your guest experience, your review scores, and your occupancy rates. You get a consistent, professional, and fully managed team across all aspects of your business, so you never have to worry about the quality of the people representing your property.
Questions people ask us
Everything you need to know about professional staffing for your shortlet.
With Stayven, we are the direct employer. We handle all hiring, training, and management of staff for your property. You do not need to interview anyone or manage payroll. We take full responsibility for every team member who enters your apartment.
Professional shortlet apartments typically need residential managers, cleaners, maintenance staff, and guest relations coordinators. At Stayven, we provide a complete staffing solution tailored to your property size and guest volume. All staff are vetted, trained to our standards, and uniformed.
Staffing costs vary based on property size, location, and occupancy rates. At Stayven, staffing is included in our full property management fee, which ranges from 15 to 25 percent of monthly rental income. You pay nothing upfront and only from earnings.
No. With Stayven's full property management, we are the sole employer. This ensures consistency, accountability, and professional standards across all operations. You remain completely hands-off while we manage everything from hiring to performance reviews.
We take full responsibility. If a staff member fails to show up or underperforms, we immediately find a replacement and ensure your property runs smoothly. You never have to deal with staffing issues, conflicts, or replacements. That is our job.
Yes. Professional shortlet staff require training in guest hospitality, cleaning standards, security protocols, and emergency procedures. Stayven provides comprehensive training to all staff and conducts regular performance reviews to maintain high standards across all our properties.
If you hire your own staff, you handle recruitment, payroll, HR issues, scheduling, uniforms, and performance management. With Stayven, we do all of this. You avoid the administrative burden, legal liability, and inconsistency that comes with managing your own team. We guarantee professional standards every single day.