Last updated: July 2026
At Stayven Limited (Company Registration No. 8834064), your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, make a booking, or stay in any apartment we manage or operate.
- WHO WE ARE
Stayven Limited is a registered Nigerian company offering short-term rental accommodation, property management, co-hosting partnerships, listing optimisation, development and design, and professional staffing services across Abuja, Lagos and Kano.
Website: https://stayven.com
Email: stays@stayven.com / stayvenapartments@gmail.com
WhatsApp: Available via https://stayven.com/contact
Company Registration No.: 8834064
- INFORMATION WE COLLECT
We collect the following information when you interact with us:
Personal details
Name, phone number and email address are collected at the point of booking. A government-issued ID may be requested for identity verification before or at check-in.
Booking information
Check-in and check-out dates, property selected, length of stay and payment details including any security deposit and VAT collected.
Financial information
A refundable security deposit of ₦50,000 is collected at the time of booking payment. A Value Added Tax (VAT) charge of 7.5% of the accommodation fee is also applied and collected during payment, in line with Nigerian tax regulations.
Technical data
When you visit our website, we may automatically collect your IP address, browser type, device information and browsing behaviour through cookies and analytics tools. This data helps us improve the performance and security of our website.
Communication data
Any messages you send us via WhatsApp, email, our website contact form or social media platforms are stored for the purpose of responding to your enquiry and improving our service.
- HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and confirm your booking
- Collect and manage payments, deposits and applicable taxes
- Verify guest identity before or at check-in
- Send you booking confirmations, check-in instructions, and important updates about your stay via SMS, WhatsApp or email
- Respond to your enquiries and customer service requests
- Improve our apartments, website and overall guest experience
- Comply with Nigerian legal, regulatory and tax obligations
- Manage our property owner partnerships, including reporting and communications
We do not sell, rent or trade your personal data to any third party for marketing purposes.
- MARKETING COMMUNICATIONS
With your consent, we may send you occasional messages about available apartments, promotions or updates via WhatsApp, SMS or email. You can opt out at any time by replying STOP or contacting us directly at stays@stayven.com.
- THIRD-PARTY TOOLS AND PLATFORMS
We use third-party tools and platforms to operate our business effectively. These include but are not limited to:
- Airbnb and Booking.com for listing and reservation management
- Payment processors for handling booking payments and deposits
- WhatsApp Business for guest and owner communication
- Google Analytics or similar tools for website performance monitoring
Each of these platforms operates under its own privacy policy. We recommend reviewing them independently. Stayven Limited is not responsible for how these platforms handle your data.
- COOKIES
Our website uses cookies to improve your browsing experience and monitor traffic patterns. Cookies are small files stored on your device that help us remember your preferences and understand how visitors use our site.
You can control or delete cookies through your browser settings at any time. Please note that disabling cookies may affect certain functions on our website.
- DATA STORAGE AND SECURITY
Your personal data is stored securely using encrypted systems. Access is restricted to authorised Stayven staff and trusted service partners who require it for legitimate business purposes.
We take all reasonable technical and organisational steps to prevent unauthorised access, disclosure, loss or alteration of your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
- HOW LONG WE KEEP YOUR DATA
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, including compliance with legal and tax obligations. Booking records are typically retained for a minimum of six years in line with Nigerian financial regulations.
- THIRD-PARTY LINKS
Our website may contain links to external platforms including Airbnb, Booking.com and other partner websites. Stayven Limited is not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting any personal information.
- YOUR RIGHTS
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete data
- Withdraw your consent to marketing communications at any time
- Request deletion of your data where it is no longer required for legal or legitimate purposes
To exercise any of these rights, contact us at stays@stayven.com. We will respond within a reasonable timeframe.
- CHILDREN’S PRIVACY
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
- UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. The date at the top of this page will always reflect the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.
- CONTACT US
If you have any questions, concerns or requests related to this Privacy Policy, please reach out:
Email: stays@stayven.com | stayvenapartments@gmail.com
Website: https://stayven.com
WhatsApp: Available via our website
Locations: Abuja | Kano | Lagos
Company Registration No.: 8834064