Privacy Policy
Last updated: October 2025
At Stayven Apartments, accessible from https://stayven.com, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, make a booking, or stay in any of our apartments.
1. Who We Are
Stayven Apartments is a digital property management brand offering short-let apartments across Nigeria.
Our website address is https://stayven.com.
You can contact us at stayvenapartments@gmail.com or on WhatsApp at +234 813 385 0919.
2. Information We Collect
We may collect the following information when you interact with us:
- Personal details: name, phone number, email, and government-issued ID for verification.
- Booking information: check-in/check-out dates, property preferences, and payment details.
- Technical data: your IP address, browser type, device information, and cookies to improve our website performance and security.
- Communication data: messages sent through WhatsApp, our contact form, or social media platforms.
3. How We Use Your Information
Your information is used to:
- Process bookings and payments.
- Verify guest identity and maintain security.
- Communicate important updates about your stay or reservation.
- Improve our apartments, website, and customer experience.
- Comply with Nigerian legal and tax requirements.
We do not sell or rent your personal data to third parties.
4. Cookies
Our website uses cookies to enhance user experience and monitor traffic.
You can control or delete cookies through your browser settings. Note that disabling cookies may affect certain website functions.
5. Data Storage and Security
Your data is stored securely using encrypted systems.
Only authorized Stayven staff and service partners have access for legitimate business purposes.
We take all reasonable steps to prevent unauthorized access, disclosure, or alteration.
6. Third-Party Links
Our website may contain links to external booking platforms or partner websites (e.g., Airbnb or Booking.com).
We are not responsible for the privacy practices of other sites — please review their policies before providing personal information.
7. Your Rights
You have the right to:
- Request access to or correction of your personal information.
- Withdraw consent for marketing communications.
- Request deletion of your data when no longer required by law.
To exercise these rights, contact stayvenapartments@gmail.com.
8. Updates to This Policy
We may update this Privacy Policy periodically.
The “Last updated” date at the top reflects the most recent revision. Continued use of our website implies acceptance of the current version.
9. Contact Us
If you have any questions about this Privacy Policy, please contact:
📧 stayvenapartments@gmail.com
🌐 https://stayven.com
💬 WhatsApp: Chat with us
📍 Abuja | Kano | Lagos
